Process is key and there is not a "one size fits all" approach. We evaluate established processes and procedures to ensure alignment with dealer goals, recommending changes where necessary.

Any vendor can provide products; our aim is to ensure a high ROI on these products through constant assessment, training, and development. Our vast retail experience allows us to evaluate your team members individually and provide them with the correct tools and approach to achieve high customer satisfaction and dealer profitability.

We inspect what you expect. After establishing the dealer goal, implementating and improving processes to ensure achievement of that goal, we then continuously monitor all resulting metrics. We are an extension of the principal, providing feedback and holding staff accountable for all dealer objectives.

The Providence Group regularly reviews and evaluates rapidly advancing technologies across all customer industries. These include, but are not limited to, customer retention and acquisition offerings, communication platforms, metric reporting tools and more. We screen, and recommend, programs for our dealer partners, that are in alignment with the overall goal. We analyze and assess performance to ensure high efficiency and profitability.