THE PROVIDENCE GROUP STATEMENT ON COVID-19View Here
The Providence Group is focused on helping dealerships create an environment where customers want to purchase and become lifelong customers through the entire ownership cycle and through the next. Performance driven by dealer success.
We are an organization of highly skilled, trained, and focused individuals who are experienced in the automotive industry. With our primary focus being in the finance, sales, and service departments, we understand that all other departments are crucial cogs that require focus also to keep the wheel moving along smoothly.
We bring the processes that align with your culture. We improve upon the current process to exceed performance expectations while enhancing customer experience.
Through demonstration, we will continually bring new ideas and show your team how they can achieve more by adhering to proven methods.
Along with process and training comes consistent and continual monitoring. Expectations of performance using metrics is key in making immediate corrections.
We provide system offerings and support for various menu systems, communication platforms, consumer payment technologies, product offering portals, service drive sale tools, customer retention tools, and more.
Superb customer service is what our customers expect. Responsiveness and timeliness are key.
"They are effective in helping find volume, coach service, coach sales associates, coach managers, & build other key aspects of our business. In short, they can help outside of just the finance office & are good at doing so."
"Over the last two decades our company has grown from two rooftops to eight and The Providence Group team has been a vital part of our profitability and growth. They have consistently brought to the table innovative and effective training programs spanning nearly every position in the dealership."
"They are engaged with my staff in sales, service, detail, admin, and management. The training they provide is focused and geared towards what we believe is important. The team has been available, reachable, and attentive to our needs."
“I can trust them.”
“Value their support and staff.”
“We have seen a fantastic increase in dollars and hours per repair order!”