The Providence Group is focused on helping dealerships create an environment where consumers want to purchase and become lifelong customers. Our success is measured by our dealer partner’s achievements.
What We Do
As an organization of highly experienced teammates, we are dedicated to the development of our partners across the automotive and specialty industries. We provide high-quality products to all departments, and train dealer personnel to sell the value of those programs to the end user, all while remaining compliant.
PROCESS
Process is key and there is not a "one size fits all" approach. We evaluate established processes and procedures to ensure alignment with dealer goals, recommending changes where necessary.
TRAINING AND DEVELOPMENT
Any vendor can provide products; our aim is to ensure a high ROI on these products through constant assessment, training, and development. Our vast retail experience allows us to evaluate your team members individually and provide them with the correct tools and approach to achieve high customer satisfaction and dealer profitability.
METRICS
We inspect what you expect. After establishing the dealer goal, implementating and improving processes to ensure achievement of that goal, we then continuously monitor all resulting metrics. We are an extension of the principal, providing feedback and holding staff accountable for all dealer objectives.
TECHNOLOGY SERVICES
The Providence Group regularly reviews and evaluates rapidly advancing technologies across all customer industries. These include, but are not limited to, customer retention and acquisition offerings, communication platforms, metric reporting tools and more. We screen, and recommend, programs for our dealer partners, that are in alignment with the overall goal. We analyze and assess performance to ensure high efficiency and profitability.
OUR SERVICES
Superb customer service is what our customers expect. Responsiveness and timeliness are key.
OUR PRODUCTS
We pride ourselves in offering only A+ rated insured products to our customers and dealer partners.
