THE PROVIDENCE GROUP STATEMENT ON COVID-19

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The Providence Group is focused on helping dealerships create an environment where customers want to purchase and become lifelong customers through the entire ownership cycle and through the next. Performance driven by dealer success.

What We Do

We are an organization of highly skilled, trained, and focused individuals who are experienced in the automotive industry. With our primary focus being in the finance, sales, and service departments, we understand that all other departments are crucial cogs that require focus also to keep the wheel moving along smoothly.

Proccess

We bring the processes that align with your culture. We improve upon the current process to exceed performance expectations while enhancing customer experience.

training and development

Through demonstration, we will continually bring new ideas and show your team how they can achieve more by adhering to proven methods.

metrics

Along with process and training comes consistent and continual monitoring. Expectations of performance using metrics is key in making immediate corrections.

TECHNOLOGY SERVICES

We provide system offerings and support for various menu systems, communication platforms, consumer payment technologies, product offering portals, service drive sale tools, customer retention tools, and more.

OUR SERVICES

Superb customer service is what our customers expect. Responsiveness and timeliness are key.

OUR PRODUCTS

We pride ourselves in offering only A+ rated insured products to our customers and dealer partners.

Testimonials

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"They are effective in helping find volume, coach service, coach sales associates, coach managers, & build other key aspects of our business. In short, they can help outside of just the finance office & are good at doing so."

Harrison Whitten, Dealer Principal, Whitten Brothers Inc.

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"Over the last two decades our company has grown from two rooftops to eight and The Providence Group team has been a vital part of our profitability and growth. They have consistently brought to the table innovative and effective training programs spanning nearly every position in the dealership."

Jay Schmitt, Dealer Principal, Jeff Schmitt Auto Group

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"They are engaged with my staff in sales, service, detail, admin, and management. The training they provide is focused and geared towards what we believe is important. The team has been available, reachable, and attentive to our needs."

Christian Hahn, General Manager, Joseph Airport Toyota

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“I can trust them.”

Eric Obaugh, Dealer Principal, Charlie Obaugh Chevrolet

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“Value their support and staff.”

Bryan Horne, General Manager, Harrisonburg Honda

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“We have seen a fantastic increase in dollars and hours per repair order!”

Wayne Owens, Service Director, Gary Smith Honda

Latest News

Dec 15, 2020

Hyundai, Kia fined $137 million for delaying U.S. engine failure recalls

Category

Dec 8, 2020

WHEN AUTO AND INSURANCE SALES COLLIDE ON THE SHOWROOM FLOOR